This Global Privacy Policy explains how JOLLIFY OYUN YAZILIM VE PAZARLAMA A.Ş. (“Jollify Games”, “Jollify”, “we”, “us” or “our”) collects, uses, discloses and protects personal data when you access or use our mobile games, websites, player-support channels, community features and related services (collectively, the “Services”). It also explains the choices and rights available to you.
This Policy applies only to Services that link to it. A particular game or feature may display an additional notice where local law or the nature of the processing requires more specific information. If an additional notice conflicts with this Policy, the additional notice will control for that processing.
1. WHO WE ARE & HOW TO CONTACT US
The controller responsible for the processing described in this Policy is:
You may contact us at the email address above for privacy questions or to exercise your rights. Please write “Privacy Request” in the subject line and identify the relevant game. We may need to verify your identity before completing a request, but we will not ask for information that is disproportionate to the request.
If applicable law requires us to appoint a data-protection representative or other local contact, the relevant contact details will be made available in the Service or in a region-specific notice.
2. SCOPE & OUR ROLE
This Policy covers personal data processed through the Services, including data collected when you:
- install, access or play a game, whether through a registered account or a guest profile;
- create or manage an account;
- make an in-app purchase or subscribe through an app store;
- interact with advertisements, promotions or surveys;
- contact player support;
- participate in a forum, chat, leaderboard, clan, team or other social feature, where available;
- visit our websites or interact with our communications; or
- connect an eligible third-party account or login service.
App stores, social networks, advertising networks and other third-party services may process personal data for their own purposes under their own privacy policies. This Policy describes Jollify’s processing and does not replace those third parties’ notices.
3. PERSONAL DATA WE COLLECT
The exact personal data we collect depends on the game, device, region, age setting and features you use. We collect personal data that you provide directly, data generated or collected automatically when you use our games and services, and certain data received from third-party service providers.
3.1. Data you provide
- Account and profile data, including your player name, email address, age or age range, selected avatar and player identifier.
- Support and correspondence data, including your messages, attachments, contact details, complaint information and records relating to the investigation and resolution of your request.
- Where social or community features are available, user-generated content, including chat messages, team or clan information, reports, feedback and other content you choose to submit.
- Promotion and survey data, including entries, answers, prize-delivery information and marketing preferences.
- Consent and preference records, including advertising, cookie, notification and communication choices
Please do not send us sensitive personal data, identity documents, payment-card details or information relating to another person unless we specifically request such information for a legitimate and stated purpose.
3.2. Data collected automatically
- Device and technical data, including device model and manufacturer, operating system and version, browser type, app version, screen settings, device language, time zone, mobile carrier, network type, IP address, crash logs and diagnostic information.
- Device and service identifiers, including Jollify player ID, app-instance ID, installation ID, Apple Identifier for Vendors (IDFV), advertising identifiers where permitted, such as IDFA or Android Advertising ID, and similar identifiers.
- Gameplay and usage data, including installation and first-launch time, first and most recent login dates, session date and duration, game progress, levels, scores, achievements, virtual items, in-game actions, feature interactions, ad views, purchase events and technical performance.
- Account and game status information, including whether an account is active, inactive or suspended, selected avatar and the first and most recent application versions used.
- Approximate location inferred from your IP address. We do not collect precise geolocation unless a specific feature requires it and the notices and choices required by applicable law are provided.
- Website and cookie data, where applicable, including pages viewed, links selected, referral source, session information and cookie or similar-technology identifiers.
- Security and integrity data, such as suspected fraud, cheating, abuse, unauthorized access, sanctions screening where required, and enforcement history.
3.3. Data received from third parties
- App stores and payment platforms may provide transaction identifiers, product information, purchase price, currency, purchase time, subscription or transaction status, purchase tokens, receipts and limited account information. We do not receive your full payment-card number.
- Analytics, attribution and advertising partners may provide campaign, installation, conversion, ad-interaction, device and audience information, subject to applicable consent and opt-out requirements.
- Where third-party login or social features are made available, the relevant provider may share information authorized by you, such as an account identifier, display name, profile image or email address.
- Where reporting or social features are made available, other players may provide information about you when reporting content, misconduct, fraud or a technical issue.
4. WHY WE USE PERSONAL DATA AND OUR LEGAL BASES
We use personal data only for specified purposes and under a legal basis recognized by applicable law.
4.1. To provide and administer the Services
We use account, device, gameplay, transaction and support data to install and operate games, create and authenticate profiles, save progress, enable game features, process and verify purchases, provide subscriptions, synchronize content and respond to support requests.
Where the GDPR or UK GDPR applies, this processing is generally necessary to perform our contract with you or to take steps at your request before entering into a contract. Certain basic device and gameplay processing may also be based on our legitimate interest in reliably operating the Services.
4.2. To maintain security, integrity and fair play
We use technical, gameplay, account, enforcement and transaction data to detect and prevent fraud, cheating, unauthorized access, harmful conduct, security incidents and violations of our Terms of Service; to investigate reports; and to enforce proportionate sanctions.
Where the GDPR or UK GDPR applies, this is based on our legitimate interests in protecting players, Jollify, app-store ecosystems and the integrity of our games, and where relevant on compliance with legal obligations.
4.3. To improve and understand the Services
We analyze gameplay, device, crash, support and aggregated data to troubleshoot problems, measure performance, understand feature use, balance games, conduct research and develop new or improved Services.
Where the GDPR or UK GDPR applies, we rely on our legitimate interests in improving and developing the Services. Where local law requires consent for analytics cookies, SDKs or device access, we rely on consent and do not activate the relevant technology before valid consent is obtained.
4.4. To personalize the player experience
We may use gameplay, language, country, device and preference data to present relevant game content, offers, events or recommendations. Personalization necessary to operate a chosen feature is based on performance of the contract; optional personalization is based on legitimate interests or consent, as required by law.
4.5. To provide and measure advertising
We may show contextual advertising based on the game, general location, device settings or current context. Where permitted and only after required consent, we and our advertising partners may use advertising identifiers and activity data to select, limit, measure or attribute personalized advertising across services.
We do not condition access to the core game on consent to personalized advertising where applicable law requires a genuine choice. If you decline or withdraw consent, you may continue to receive non-personalized or contextual advertisements.
4.6. To communicate with you
We use contact and account data to send service messages, security alerts, purchase or subscription information, policy notices and responses to your requests. These communications are necessary to perform the contract, comply with law or protect our legitimate interests.
We send promotional email, SMS or push notifications only where permitted by law. You may opt out through the message, device settings, in-game settings or by contacting us. Opting out of marketing does not prevent necessary service communications.
4.7. To comply with law and establish or defend legal claims
We may process and preserve data to comply with tax, accounting, consumer-protection, data-protection, law-enforcement and other legal requirements, and to establish, exercise or defend legal claims. The legal basis is compliance with legal obligations and our legitimate interest in protecting our rights.
4.8. Consent
Where we rely on consent, you may withdraw it at any time through the available privacy or device settings or by contacting us. Withdrawal does not affect processing lawfully carried out before withdrawal. We will seek new consent before using personal data for a materially different purpose where required by law.
5. ADVERTISING, ANALYTICS AND SIMILAR TECHNOLOGIES
Our Services may use software development kits (SDKs), cookies, pixels, local storage and similar technologies supplied by us or by service providers. Depending on the Service and your choices, these technologies may support authentication, security, preferences, crash reporting, analytics, attribution and advertising.
Providers used in one or more Services may include Google services such as Firebase, Google Analytics or Google AdMob, Apple services and Google Play services. The providers actually used may differ by game and platform. Their collection is limited through contractual, technical and consent controls appropriate to their function.
On Apple devices, permission requested through Apple’s AppTrackingTransparency framework governs tracking that falls within Apple’s definition. A website banner or acceptance of this Policy does not replace that system permission. On Android and other platforms, we honor applicable device settings and legal opt-out requirements.
Where legally required, non-essential website cookies and comparable app technologies remain disabled until you choose “Accept” or select the relevant category. You can reject non-essential technologies as easily as accepting them and can later change your choice through the cookie or privacy settings made available in the relevant Service.
6. WHEN WE DISCLOSE PERSONAL DATA
We disclose personal data only as described below and subject to appropriate safeguards.
6.1. Service providers
We use service providers for hosting, cloud storage, authentication, customer support, security, fraud prevention, analytics, crash reporting, communications, payment verification, attribution, advertising, moderation and professional advice. They may process data only for contracted purposes and under appropriate confidentiality and security obligations, unless they separately act as an independent controller under applicable law.
6.2. Advertising and measurement partners
Where permitted and subject to required consent or opt-out rights, we may disclose advertising identifiers, device data, approximate location, gameplay events and ad-interaction data to advertising, attribution and measurement partners. We do not provide them with your full payment-card number. Region-specific rights relating to targeted advertising, sale or sharing are described in Section 14.
6.3. App stores, platforms and connected services
We exchange limited data with Apple, Google and other relevant platforms to distribute the Services, validate purchases, manage subscriptions, authenticate players, prevent fraud and support platform functions. Their own policies govern their independent processing.
6.4. Other players and the public
If you use social features, your chosen display name, avatar, score, leaderboard position, team membership and content may be visible to other players or the public as indicated in the feature. Do not post information you do not want others to see. Privacy settings do not eliminate all risks of copying or further disclosure by other users.
6.5. Legal, safety and corporate disclosures
We may disclose data where reasonably necessary to comply with law or valid legal process; protect the rights, safety and property of players, Jollify or others; investigate fraud, abuse or security incidents; or establish, exercise or defend legal claims.
If Jollify is involved in a merger, acquisition, financing, reorganization, insolvency or sale of assets, data may be disclosed to advisers and counterparties subject to confidentiality and transferred as part of the transaction. We will provide notice where required by law.
7. INTERNATIONAL DATA TRANSFERS
Jollify is established in Türkiye. Our providers and partners may process data in Türkiye, the European Economic Area, the United Kingdom, the United States and other countries whose data-protection laws may differ from those in your country.
Where the GDPR applies to a transfer outside the EEA, we use a recognized transfer mechanism, such as an adequacy decision, the European Commission’s Standard Contractual Clauses, or another lawful mechanism, together with supplementary measures where appropriate. For restricted transfers from the United Kingdom, we use an applicable adequacy regulation, the UK International Data Transfer Agreement or the UK Addendum to the EU clauses, as appropriate. Transfers subject to Turkish law are conducted under Article 9 of Law No. 6698 and applicable secondary legislation.
You may contact us for information about the safeguard relevant to your data. Commercially confidential information and information affecting the rights of others may be redacted.
8. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide the Services, satisfy legal obligations, resolve disputes and enforce agreements. We do not retain personal data indefinitely merely because storage is technically possible.
Retention depends on the data and context:
- Account and core gameplay data are generally retained while the account is active and for a limited period after closure to complete deletion, handle restoration requests where offered, prevent fraud and resolve disputes.
- urchase, tax and accounting records are retained for the periods required by applicable financial and tax law.
- Support records are retained for a period appropriate to the issue, repeat requests, quality assurance and legal claims.
- Security, anti-cheat and enforcement records may be retained after account closure where necessary to prevent repeat abuse, protect players or establish legal claims.
- Advertising consent and privacy-request records are retained as necessary to demonstrate compliance.
- Child personal data, if lawfully collected, is retained only for the specific purpose and no longer than reasonably necessary.
- Backups are deleted or overwritten on a rolling schedule, subject to security and disaster-recovery requirements.
When retention is no longer justified, we delete, destroy or irreversibly anonymize the data. Data preserved solely for legal reasons is access-restricted and not used for unrelated purposes.
9. SECURITY
We maintain technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration and disclosure. Measures may include access controls, encryption in transit, secure development practices, logging, vulnerability management, provider due diligence, incident response and staff confidentiality obligations.
No system is completely secure. You should use a strong, unique password, protect your device, avoid sharing account credentials and contact us promptly if you suspect unauthorized access.
If a personal-data breach occurs, we will investigate, mitigate harm and notify regulators and affected individuals when required by applicable law.
10. CHILDREN AND TEEN PLAYERS
Our Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal data online from a child under 13 without verifiable parental consent where such consent is required. A higher minimum age may apply under local law or to a particular feature.
We may use a neutral age screen or age-range setting and apply age-appropriate protections. Depending on age, country and game, these protections may restrict personalized advertising, public profiles, chat, social sharing, certain notifications, purchases or other features. Players must provide accurate age information and must not circumvent age controls.
If we learn that we collected a child’s personal data in a manner not permitted by law, we will disable the relevant account or feature and delete the data, subject to limited legal and security retention. A parent or guardian who believes a child has provided data may contact to request review or deletion.
For a Service specifically offered to children, we will provide an additional children’s privacy notice and obtain verifiable parental consent before collection when required. Consent to collection will be separate from consent to disclose a child’s personal data for targeted advertising or other third-party purposes where required by the U.S. Children’s Online Privacy Protection Act (COPPA). A parent may consent to collection necessary for the Service while refusing optional third-party disclosure.
We encourage parents and guardians to use device and app-store parental controls, discuss online safety and supervise purchases. A parent or guardian who permits a minor to use a Service should review the Terms of Service with the minor.
11. YOUR PRIVACY RIGHTS AND CHOICES
Depending on your location and subject to legal exceptions, you may have the right to:
- obtain confirmation whether we process your personal data and access a copy;
- correct inaccurate or incomplete data;
- request deletion;
- restrict or object to processing;
- receive certain data in a portable format;
- withdraw consent at any time; •opt out of targeted advertising, sale or sharing where applicable;
- limit certain uses of sensitive personal data where applicable;
- appeal a refusal of a privacy request where applicable;
- object to a decision based solely on automated processing that produces legal or similarly significant effects; and
- complain to a competent data-protection authority.
You may exercise available rights through in-game privacy or account settings, an account-deletion page made available for the relevant Service, or by emailing . Please identify your country, the game and your player ID. We will respond within the period required by applicable law.
We may deny or limit a request where permitted by law, including where we cannot verify identity, the request adversely affects another person’s rights, data must be retained by law, or an exception applies. We will explain a denial and any appeal right. We will not unlawfully discriminate against you for exercising a privacy right.
Authorized agents may submit requests where recognized by law. We may require proof of authority and direct verification with the player.
12. ACCOUNT AND DATA DELETION
If a Service permits account creation, you may initiate account deletion through the in-game account or support settings and through the external deletion method identified on the relevant app-store listing or Jollify website. Uninstalling a game does not by itself delete an account or server-side data.
Deletion generally removes or de-identifies account data, saved progress and user content associated with the account. It may permanently end access to virtual items, subscriptions administered through the Service and game progress. App-store subscriptions may need to be cancelled separately in the relevant store settings.
We may retain limited transaction, security, enforcement and legal records as described in Section 8. Content that has been validly transformed into anonymous data or incorporated into another player’s private correspondence may not be technically removable in every copy, but we will delete or de-identify data under our control as required by law and platform rules.
13. REGION-SPECIFIC RIGHTS
Depending on where you live, applicable data protection and privacy laws may provide you with additional rights concerning your personal data. These may include the rights to access, correct, delete or obtain a copy of your personal data; withdraw consent; object to or restrict certain processing; opt out of targeted advertising, sale or sharing of personal data; limit certain uses of sensitive personal data; appeal a decision concerning your request; and lodge a complaint with a competent data protection authority.
We process personal data, respond to privacy requests and implement appropriate safeguards for international transfers in accordance with the laws applicable to you. Where local law requires consent, separate consent, parental authorization, a specific notice or an additional choice, we will provide the relevant mechanism through the applicable Service.
You may exercise an applicable privacy right through the privacy or account settings available in the relevant Service or by contacting us at . Please identify your country, the relevant game and your player ID. We may take reasonable steps to verify your identity before completing the request.
14. THIRD-PARTY LINKS AND SERVICES
The Services may contain links to or integrations with third-party services. We do not control their independent processing. Review their privacy information before providing data. Our inclusion of a link does not by itself constitute endorsement, and nothing in this section limits responsibility that cannot lawfully be excluded.
15. CHANGES TO THIS POLICY
We may update this Policy to reflect changes in the Services, law or our processing. We will post the updated version and revise the “Last updated” date. If a change is material, we will provide reasonable advance or prominent notice through the Service, website or contact information available to us. We will obtain new consent before materially different processing where required by law.